Learn more about the EU Omnibus Directive and how it might affect your Etsy shop. You can change your “trader” status in your policy settings at any time by selecting Edit in the Seller Details section.
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This is the information you entered while signing up as a business, but you can update it in your policies. If you’re a “trader,” Etsy displays your name and business contact information to buyers in the EU. If you’re unsure if you would be recognized as a trader, we recommend that you reach out to a legal advisor. The definition of a “trader” under the directive may vary depending on which countries in the EU and/or EEA you ship to. This directive requires business sellers who ship to the EU and/or EEA to identify themselves to buyers as “traders.” The EU Omnibus Directive is a consumer protection directive that has passed in the European Union and may impact your shop. If you signed up on Etsy as a “business” seller, meaning you’ve registered your business with a government agency and have a business ID number or are an incorporated business on Etsy, and you ship to buyers in the EU and/or EEA, we’ve automatically added “trader” status to your listings. I’m a “business” seller and sell to buyers in the EU and/or EEA If you choose not to accept returns or exchanges, buyers may still file a case against you in certain circumstances. Check the box next to the types of items you don’t accept as returns or exchanges. You can select types of items you don’t accept under The following items can’t be returned or exchanged. If you choose to accept either returns or exchanges, click the dropdowns to add timeframes in which buyers need to Contact me within and Ship items back within.
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You can choose to accept Returns and Exchanges. If you’re not enrolled in Etsy Payments, you can choose which payment methods you accept on Etsy. If you're enrolled in Etsy Payments, we’ll show buyers all the ways they can pay and highlight them as a secure payment methods, which helps inspire confidence in your shop. This section shows buyers what payment methods you accept.
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Try to include an accurate range to take into account the slowest shipping time and fastest shipping time. Costs and processing times are shown on individual listing pages.Įstimated shipping times : You can Add estimated shipping time to let buyers know how long it will take an item to reach various destinations. Processing time : To give buyers a clear idea of how long it takes for you to prepare an order, you should include a processing time. If you're a seller who had shop policies filled out before March 2016 and want to continue using the old format, learn more about our classic shop policies. This article is for members who are using the new shop policies template.
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My shop policies look different from what’s described in this article When you’re ready to publish your shop policies, select Publish shop policies.